Funky Belly — Delivery, Returns & Store Policies

We’re a small independent brand with a big heart. Our products are made to order with our production partners. We want you to know what to expect when ordering from Funky Belly, so please read the information below.

1. Delivery & Shipping

Free UK Delivery

Standard delivery is free for eligible UK orders. Delivery to the Isle of Man and other destinations is subject to availability and the options shown at checkout.

Production & Delivery Estimates

Our products are printed to order. Please allow approximately 1–3 working days for production and dispatch, followed by an estimated 3–5 working days for standard UK delivery. These are estimates, not guaranteed delivery dates, and timings can vary by product, destination and fulfilment partner.

Delivery Timeframe

We aim to deliver orders without undue delay and within 30 days of purchase, unless a different delivery timeframe has been agreed with you or the law provides otherwise.

Delayed or Missing Parcels

If your order has not arrived within 7 working days of dispatch, please contact us at info@funkybelly.com with your order number. We’ll investigate with our fulfilment or delivery partner.

Your statutory rights are not affected by delivery delays, and your order remains our responsibility until it is delivered to you or to someone you have authorised to receive it.

International Orders

We ship to the destinations available at checkout, which may include the UK, USA, Japan and selected European countries. Delivery estimates, shipping charges and any applicable customs duties or import taxes depend on the destination and will be shown or explained where applicable.

2. Returns & Cancellations

Our Voluntary 30-Day Return Window

For standard, non-personalised products, Funky Belly offers an extended change-of-mind return window of up to 15 days from delivery, subject to the conditions below.

Please contact us at info@funkybelly.com before sending anything back so we can explain the appropriate return arrangements. As our products are made to order, please do not send items directly without our instructions.

Condition of Returned Items

You may inspect an item as you reasonably would in a shop. Please return it in good condition, with its original packaging and tags where applicable.

If an item has been handled beyond what is necessary to inspect it and its value has consequently been reduced, a deduction may be permitted where the law allows.

Return Postage

For change-of-mind returns, customers are responsible for direct return postage costs where the law permits and where this responsibility has been properly explained. We will cover applicable return costs where required by law, including for eligible faulty or incorrectly supplied goods.

Refunds

Where a statutory cancellation applies, refunds will be made in accordance with the applicable legal deadlines, generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever happens first. Any required refund of standard delivery charges will also be made.

Refunds are normally issued to the original payment method. Your bank or payment provider may take additional time to process the payment.

3. European Union Customers

Where EU consumer law applies to your purchase, eligible consumers generally have a 14-day cooling-off period for online purchases, subject to legal exceptions.

The period generally begins the day after you receive the goods. You must notify us of your cancellation within the applicable period and then return the goods within the required timeframe.

Genuinely personalised products may be exempt from the change-of-mind cancellation right where the applicable law permits. This does not remove your rights concerning faulty, damaged or incorrectly supplied goods.

4. Custom & Personalised Products

Sometimes customers ask us to personalise a Funky Belly design with a name, wording or bespoke graphic. We’ll do our best to help, depending on what we can offer through our production partners.

Please double-check all spelling, names and custom wording before submitting your order.

Genuinely personalised products made to your specifications cannot generally be cancelled or returned simply because you change your mind, where the law permits this exception. Once production begins, we may be unable to stop the order.

This exclusion does not affect your legal rights if a personalised item arrives faulty, damaged or incorrectly made.

Please note that our standard designs are also printed to order, but being made to order does not automatically make a standard design exempt from statutory cancellation rights.

5. Damaged, Faulty or Incorrect Goods

We want you to receive the Funky Belly product you ordered in the condition you reasonably expect.

If your item arrives damaged, faulty, defective or incorrect, please email info@funkybelly.com with your order number and a description of the problem.

Photographs are greatly appreciated where possible, as they help us investigate and work with our production partners to find a solution quickly.

Depending on the circumstances and your statutory rights, you may be entitled to a refund, repair or replacement. We’ll explain the available options and arrange an appropriate remedy in line with applicable law.

Please contact us promptly so we can investigate. Any request to report an issue within a particular period does not remove or restrict your statutory rights.

6. Privacy & Personal Information

We respect your privacy. When you place an order, contact us or use our website, we may collect information such as your contact and delivery details, order information, communications and certain technical information.

We use relevant information to process and deliver orders, provide customer support, meet legal obligations, protect our store and improve our services. Where necessary, order details are shared with Shopify, our print-on-demand partners, payment providers and delivery services so they can perform their roles.

We do not sell your personal information.

For full details about the information we collect, how we use and retain it, cookies, third-party services and your privacy rights, please read our Full Privacy Policy. 

For privacy questions, contact info@funkybelly.com.

7. Terms of Service

By using our website, you agree to use it lawfully and not to misuse our services or intellectual property.

We do our best to ensure that product descriptions, images and prices are accurate. Colours can vary slightly between screens and printed products, but this does not affect your legal rights if an item is faulty or materially different from its description.

All Funky Belly artwork, characters, designs, branding and original content belong to Funky Belly or their respective rights holders and must not be reproduced or used commercially without permission, except where the law allows.

Prices, shipping options and applicable charges are displayed during checkout. Orders are subject to payment, availability and acceptance. If we discover a genuine pricing or order error, we’ll contact you to resolve it fairly.

Nothing in these terms excludes or limits consumer rights or liabilities that cannot legally be excluded or limited.

These terms are governed by the laws of England and Wales where applicable, without removing any mandatory consumer protections that apply to customers in other countries.

8. Contact Funky Belly

Have a question about an order, delivery, return or personalised product?

Email us at info@funkybelly.com and include your order number where relevant.

We’re a small brand with a big heart, and we’ll do our best to help.